Page 2 - Demo

2| December 2021
PinPoint Status
Slippery rock Gazette
Continued from page 1
Unfortunately, I really didn’t have a good process in place to get real time feedback.
“So ask yourself this: to really run your company efficiently, are you getting the data that you need? Here’s another example, and a real eye-opener for us, just a month ago. One of our custom- ers, and one of the largest service providers now using PinPoint Status, is Precision Countertops in Oregon. They had been using another product where they would hand a tablet to the client at the end of the installation, and ask them for their “Star Rating” and to check off how they did. At the time, Precision Countertops had just begun using our product, and was ready to turn the old one off. However, still using the tablet with the old program, the client gave the installation a Five-Star
rating, but as soon as the install- ers left the job, the client immedi- ately gave them a One-Star rating using PinPoint Status, which fea- tures a “Low Rating Report,” that alerts all levels of management. After reading the report, one man- ager thought this was strange and brought it to our attention saying, ‘My goodness! She gave us a five using the old program, and using PinPoint Status she gave us a one. I’m calling her’, and when he did, the client said, ‘How dare you put me in the position to rate your installation and installers, when they are standing right next to me! I didn’t feel like I could give real feedback!’
“So now they had the correct feedback, because if you give somebody a tool to sign off while the installers are there, I don’t think any of us would want to be in that situation, versus as soon
PinPoint helps to automate the whole process from sales to finished countertop. It puts the tools in your hands for accurate arrival time notification and managing customer expectations and satisfaction.
as the installers leave, being able to give a rating and comments on how well they did or didn’t do – that is priceless.”
Furthermore, we live in a day and age where people like to know who’s coming and, accord- ing to Began, when PinPoint Status added a picture and bio of who is coming to the home, 100 percent of the time that person got a higher star rating. Not only are good ratings great for acquir- ing new work, they are also good for morale, because if your com- pany has a culture of praising and rewarding great work, and you take the time to recognize and praise those people, they will feel valued, appreciated, successful and secure, and this recognition will most likely help to create long-term employees.
At the end of the day, you can do everything right, but it’s the installation that they’ll remem- ber. It could be good or bad, but it’s something you need to know before your next sale, because
good referrals are usually the most profitable, and word-of- mouth, without a doubt, is the best advertisement. It’s free and sincere, and there are no more customers thinking, “Where’s my kitchen, who’s coming, and why am I waiting around?” all at a rea- sonable monthly cost per user.
So: What’s Your Status?
PinPoint Status was nomi- nated by the International Surface Fabricators Alliance. They were also the finalist for the Greater Cleveland Partnership’s “Most Promising Startup,” and addition- ally, received an award for the “Best Tech Solution” in the com- mercial division.
For more information visit www.PinPointstatus.com and click on Demo for a firsthand experience.
To sum up its benefits, PinPoint Status helps to automate the whole process from the sales person to the finished product by pulling the data into the system. PinPoint Status is easily learned and flawlessly integrates with modern, action flow apps such as Moraware, Stone App, Eased Edge and Action Flow, and can also be integrated with much older versions of action control software with some addi- tional work. It reduces call volume, ends late or no-show appointments and, above all, keeps your customers happy, while giving them the opportunity to confi- dentially and comfortably review your work. These reviews can then be easily uploaded into any online media service by the customer through a supplied link to Google, Facebook and Houzz.
Left and Below: Job completion and other vital in-the-field messaging is automated with PinPoint Status. Customer job satisfaction reporting data can be collated with the handy dashboard app.