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EasedEdge Software: Born & Raised at Sarto Countertops
ocToBer 2020 Volume 26.10
From left: Robert Wiemann and Guiseppi Vanderputten
IThas been almost two years since EasedEdge software made its public debut, and by all indications is exemplary of what software designed to create syn- chronicity should be. What is syn- chronicity, you ask? Well, in the context of production, it’s the co- ordination of events that result in a smoother and more productive work flow from beginning to end. (Editor’s note: please see Creating Synchronicity with EasedEdge Software in our September 2020 issue, for Ben Strong’s commen- tary on EasedEdge’s development
and features.)
Peter J. Marcucci
Photos Courtesy Sarto Countertops and EasedEdge
missing one thing, explained Sep Vanderputten: comprehensive cli- ent/employee communication.
“Our philosophy from the get-go was to make ourselves re- placeable, and to step away and expect everything to get done as if we were there. Neither my partner nor I wanted to be so key that we had to be here running the com- pany. However, the first couple
wanted, which was a robust and comprehensive system that was very easy to use, and when you put those wants together, none of the available software actually fulfilled that. You could get com- plex and robust, but it was hard to use, or you could get simple, but it didn’t function the way we wanted it to.
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of Sarto Countertops developed EasedEdge production and communication software for use in their own growing shop.
Online resource sharing and file storage within the EasedEdge interface enable every member of the team to quickly access details about a job. “Everyone is on the same page with Job plans, from initial layout and materials to installation,” said Ben Strong.
Check Your Customer Service
Going with the Flow
Developed by software engi- neer Ben Strong and the owners of Sarto Countertops, EasedEdge was created, tested and proven in real world conditions. Sarto Countertops is fairly new to the fabrication scene, and is owned by Guiseppi Vanderputten (Sep) and Robert Wiemann. It is staffed with forty professionals through- out all departments, and features a shop outfitted with a full array of Park Industries machinery, in- cluding a Saberjet waterjet.
The shop is well managed, well stocked with direct imported slabs, and has had an earth-shat- tering growth rate averaging 150 percent per year, but it was
of years in business, most of the information was in my head, but doing business this way became less and less doable as our volume grew.
“We eventually began using simple tools such as a wall cal- endar and Dropbox, as well as QuickBooks, but as we got bus- ier and busier, even this wasn’t enough, especially with our phi- losophy about wanting to be re- placeable. So the first thing we did was to pull the trigger on some industry-specific software that’s been around for a long time, but because of our growth, we weren’t very happy with it at all. It did not accomplish what we
2020has been an un- precedented year in a lot of ways. We all know what the changes are, and we are all aware of the hardships and adjustments we have had to go through to achieve a “new nor- mal” (I am not fond of that par- ticular phrase). The way we live, work and play has been affected.
However, lately I have no- ticed that one thing in particular seems to be taking A BIG HIT – Customer Service. Recently, I had to order flowers for a me- morial service. The service was out of state so I went online and contacted a local florist – one with good reviews and ratings. I
Sharon Koehler
Artistic Stone Design
placed my order and they sent an order acknowledgment stating ev- erything I ordered. The morning of the service (right after break- fast), they called me and asked a question. A couple of hours later, they called again and asked an- other question. Forty-five min- utes before the service was to begin, while I was driving to the chapel the florist called to say the flowers were not ready and would not be delivered. Naturally, I was upset, but I could not to deal with it right then.
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