BB Industries is opening a large fulfillment center in Salt Lake City, Utah on April 5, 2021 to better serve the 13 Western States with guaranteed 2-day or less delivery. 

“As we grow, so do our customer partners’ benefits,” says BB Industries CEO Rick Stimac. “We are using the resources from our unprecedented 2020 growth to expand our fulfillment services to ensure customer delight. This investment also shows our commitment to the stone industry and to our vendors and customers, and the fact that we want to provide the highest levels of service in all areas.”

The Utah facility is a full service operation, just like at the BBI headquarters in Knoxville, TN. In addition, the company has several smaller satellite locations around the country. 

BB Industries continues to grow to serve its customer base in North America, adding a Utah Fulfillment Center to better serve its western region customers.

BB Industries continues to grow to serve its customer base in North America, adding a Utah Fulfillment Center to better serve its western region customers.

“Some of the big delivery services are experiencing delays of up to six days with the increased demand for direct shipping, and BBI wants to ensure that delivery expectations are being met, regardless of the current environment,” added Stimac. “So we consulted with FedEx and UPS and the consensus was that a Salt Lake City location will provide the level of service that BBI customers expect, with closer proximity to many of our Western customers. We have also expanded our outside sales team to 20, including several in the West Coast region, over the past few months.” 

BBI strives to constantly improve its efficiency, as well as its clients’,  by doing things like minimizing the amount of boxes shipped in each order, and marking packages with red tape for easy recognition. They have created a one-stop-shop for all things stone fabricating, from diamond tooling and adhesives, to machines.

Stimac added, “Vans are a great service, but they have a limited inventory. With these two large fulfillment centers, we can ship anything from our 11,000 SKUs to customers in two days, across the entire country. Our customers know that BBI is committed to accuracy, and we currently have 99 percent accuracy, OTIF (On Time In Full). Boiling it down, we fulfill your order with the least amount of boxes, most accuracy, fastest time, with any of our 11,000 SKUs in two days or less, from anywhere in the US. With our 26-year successful track record, we don’t just talk a good game. When we tell you we provide better service and better value, we mean it and we back it up with our 30-day, no questions asked guarantee, unlike any in the industry.”

Since its beginning in 1994, BBI’s philosophy has been to offer the best customer service and the best value for the money. This is accomplished by delivering exceptional products and first-class service to our partners in the stone, tile, and concrete industries.
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See related story in our April issue on BBI’s growing sales force.