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4|OctOber 2020
In This Issue...
SLIPPERY ROCK GAZETTE® The Voice of the Stone Fabricator
DEPARTMENTS: Industry Spotlight and Features
EasedEdge Software: Born & Raised at Sarto Countertops, by Peter Marcucci ............................................... Begins on 1 ElksNationalMemorial,byMegyKarydes ................................................................................................................Beginson12 Three Things I Wish Customers Knew About Natural Stone, by Joey Marcella ............................................. Begins on 19 Building Strong Communities, One Stone at a Time, by Steven Schrenk .......................................................... Begins on 22
Training, Health and Education Sponsored by BBI Academy
Is that Marble or Quartzite? by Fred Hueston ...................................................................................................................... 5 The Goal, by Ed Hill ................................................................................................................................................. Begins on 6 ISFA Launches Safe Solid Surface Education Initiative ......................................................................................................... 7 Dr. Fred Introduces New Ultimate Stain Removal Kit ..................................................................................... Begins on 7 What is Professional Tile Installation? by Pavlo Starykov ............................................................................... Begins on 8
Industry Topics, Tips and Regulars
Check Your Customer Service, by Sharon Koehler ........................................................................................ Begins on 1 What Does a True Partner Look Like? by Rick Stimac ...................................................................................................... 4 The Stone Detective, by Frederick M. Hueston .................................................................................................................. 15 Stone Restoration and Maintenance Corner, by Bob Murrell ..................................................................... Begins on 23 No Hope for the Red of Neck, by Sam Venable .................................................................................................................. 28
Stone and Tile Industry News
BB Industries Releases 2021 CNC Catalog ..............................................................................................................................5 ITR Industry Trends Report: Single-Unit Housing Starts ................................................................................................. 10 Caesarstone Acquires Stake in Porcelain Maker Lioli...................................................................................... Begins on 11 CoveringsETC Announces Launch of New Terrazo Collection .................................................................................... 12 Makita U.S.A. Builds State-of-the-Art Facility in Reno, Nevada .................................................................. Begins on 14 TISE Reschedules 2021 Event to June 2021 ............................................................................................................................17 Big Ass Fans Expands Clean Air System ................................................................................................................................ 18 LG Hausys Expands Viatera® Operations .......................................................................................................... Begins on 20 Majestic Kitchen and Bath Creations Named to INC. 5000 List ................................................................................... 21
Marketplace and Classifieds ...................................................................................................................... 26, 27
Contributors & Staff
Rick Stimac
Larry M. Hood
G. William Brown Gina Covell
Mark Anderson
Ed Hill
Frederick M. Hueston Megy Karydes Sharon Koehler Rufus B. Leakin Peter J. Marcucci Joey Marcella
Bob Murrell
Steven Schrenk
Sam Venable
Publisher Editor and Design Director Graphic Designer Advertising Sales and Social Media Maven Department of Humor Synchronous Solutions Stone Forensics Investigations usenaturalstone.com Artistic Stone Design Guru of Urban Folklore Special Contributor Mario and Son Restoration Consultant Polycor Department of Irony
Read our online edition at www.slipperyrockgazette.net . Use the Classifieds / department tabs to place a classified ad, and the article links to view the current issue. Send advertising inquiries to g.covell@slipperyrockgazette.net, and comments c/o publisher@slipperyrockgazette.net . Subscription requests, a classified ad submission form, current and archived back issues and articles are available online at www.slipperyrockgazette.net .
Slippery rOck Gazette
What Does a True Partner Look Like?
To our friends in the Stone
Industry:
Rick Stimac
CEO BuB u Industries
and still be able to offer a very personal level of service. We have the utmost confidence in what we offer and how we support our valued customer partners. This belief allows us to offer the stone industry’s only 30-day, unconditional money- back guarantee on all stocked consumable products.
At every price point, our aim is to deliver a higher quality tool than you can find elsewhere. We know that is an easy claim to make, but a hard claim to deliver. Since many tools look similar, usually you can only know the performance of the tool by using it. Use the tool and if you are not 100 percent satisfied, we will buy it back, no exceptions. That’s what we stand for and by. And, if you don’t stand for something, you’ll fall for anything.
Sometimes the right-size company is the company that will do right by you. BB Industries has a reputation for being honest and treating our customers like family. If you are already a customer, we appreciate you more than you know. And, if you aren’t, we invite you to join the family.
We just want to thank you for trusting BB Industries to meet your product needs during the brunt of COVID-19. Things were touch- and-go, and lots of distributors went silent, but BB Industries made the necessary staff and inventory adjustments to meet your demand. Not only were we able to stay open for business, but we were still able to offer you weekly sales and savings on popular items to try to make your work easier.
We were lucky enough to gain some great new customers during this tough time, and keep our loyal long-time customers as well. We really appreciate the trust you had in BB Industries during a very uncertain time, and we want you to know that through pandemics, murder hornets or whatever you face, we plan on being there to keep you going and bringing you customer delight because we want to grow with you through better or worse. If you need help or advice from our CNC experts, just let us know. We are here to help.
Our Unmatched 30-Day Money-Back Guarantee
Being the biggest, isn’t always being the best. Look at David & Goliath. (We all know how that ended!) BB Industries has always said we have size with service. We can provide you with anything for stone fabrication
© MARK ANDERSON. www.andertoons.com
“Full disclosure: When there’s a full moon, I turn into a werewolf. So I can’t work late.”
