Demo

The Beacon of The STone InduSTry
www.slipperyrockgazette.net
PinPoint Status Offers a Better Way to Navigate Client Interaction
decemBer 2021 Volume 27-12
Money buys a lot of things, but it can’t buy time, can it? Now, think back: When’s the last time you scheduled a professional service provider to your home, and they said some- thing like, “We’ll be there some- where between 10 am and 3 pm.” Most likely, you’ll remember this if you’re one of the unlucky home- owners who waited patiently for the bell to ring sooner than later, and they showed-up later, late, or worse, not at all. An unpleasant, yetmemorableexperienceforsure, andagoodreasontonevercallthat service or company, again.
Understanding this all too well, Nick Began, the former owner of StoneWorks LTD. Inc., and now CEO of PinPoint Status, decided to put his efforts into finding a
The 2021 Envision Award has been awarded to BB Industries. The Envision Award is presented to a supplier or manufacturer member that excels by having created some- thingimaginativeandexceptional for the surfacing industry. BBI’s nomination was based on the following:
Since 1994 our philosophy has been to offer the best customer ser- vice and the best value. We pro- vide quality stone, tile and concrete tooling and supplies. We strive to deliver the latest technology, fab- rication techniques, and equipment improvements with better service and better value.
Peter J. Marcucci
Photos Courtesy PinPoint Status
better way to schedule, and devel- oped a software specifically for companies that deliver or install, he recalled. “What PinPoint Sta- tus does is help with all commu- nications between your fabrica- tion company and the client. It is customizable, and fully integrates within the majority of all ERP (Enterprise Resource Planning) software, such as Moraware, StoneApp and Stone Process to make them better. PinPoint Status is also Google Calendar certified, an app that 58 percent of stone fabricators use to schedule their appointments.”
One of the main benefits of Pin- Point Status is that the fabrication
The BBI Customer Bill of Rights:
•To be treated with friendliness, honesty, and respect.
• The lowest prices on our tile and stone products, and full value for your money.
•A complete guarantee of satisfaction.
• Same-day shipping of our stone and floor tile supplies—in the event of a delay, customers are entitled to immediate notification along with an honest estimate of the expected shipping date. •Speedy, courteous, and know- ledgeable answers to inquiries.
• Questions on accounts will be handled on an individual basis so they can be resolved quickly.
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The PinPoint Status app facilitates clear communication on appointment times, in-home visits and deliveries between your shop and the client. A demo is available on their website.
BB Industries LLC Awarded ISFA 2021 Envision Award
company has the option to sched- ule 24, 48 or 72 hour notifications to the client, including the date and time of arrival. Additionally, said Began, just like Uber, the cli- ent knows who is coming with a picture and bio as well as a GPS image of where they currently are, adding, “The big advantage and benefit of PinPoint Status is that the client does not have to sit around waiting for your sales- person, templator or installers to show up. The client knows where they are, and there is no ‘four-hour arrival window.’ Our number one client complaint used to be, ‘When are you going to arrive?’ and they were very unhappy get- ting such a vague timetable.”
Keeping a Finger on the Pulse of Your Business Began went on to say that during the early development of Pin- Point Status, an important ob- jective was to build in a way to privately and discretely get feed- back from the client when the in- stallation was complete. “In my old days of owning a shop, it was extremely difficult to find out what the finished product looked like. I could tell you stories about how the installers said that every- thing went great, and then a day or two later we’d get the client calling back asking, ‘Why didn’t somebody call me back, I wasn’t
really satisfied!’
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In This Issue
Vermont Verde Antique Quarry: Resiliency
After the Storm
New Treatments for Natural Stone Make Them More Accessible in Kitchens
The Art of Scheduling
Registration Opens for 2022 TISE and Coverings
Plus news from around the stone industry, advice from our stone business experts, and more...